Refund and Returns Policy
1. Introduction
At Moon Elf Publishing, we strive to provide high-quality products and excellent service. If you are unsatisfied with your purchase, this policy outlines your rights and the procedures for refunds and returns.
2. Eligibility for Returns
You may request a return if:
- The item is defective, damaged, or incorrect upon arrival.
- The item is unused and in its original packaging.
- You notify us within [Insert Number] days of receiving the product.
Returns will not be accepted for:
- Digital downloads or e-books (due to the nature of digital products).
- Items that have been used, altered, or damaged by the customer.
3. How to Initiate a Return
To request a return, please follow these steps:
- Contact us at hello@moonelfpublishing.com with your order details and reason for return.
- Await confirmation and return instructions from our team.
- Package the item securely and send it to the return address provided (if applicable).
4. Refund Process
Once we receive and inspect the returned item, we will process your refund if the return is approved. Refunds will be issued to your original payment method within [Insert Number] days of approval.
Please note:
- Shipping costs for returns are generally non-refundable, unless the return is due to our error (e.g., incorrect or defective item).
- Refunds may take additional time depending on your payment provider.
5. Exchanges
We currently do not offer direct exchanges. If you need a different item, please request a return and place a new order separately.
6. Consumer Rights Under UK Law
As a UK-based business, we comply with consumer protection laws, including your statutory rights regarding faulty products and refunds. If you believe your rights have been violated, you may seek resolution under The Consumer Rights Act 2015.
7. Changes to This Policy
Moon Elf Publishing reserves the right to update this policy at any time. Any changes will be posted on this page, and continued use of our website constitutes acceptance of the revised policy.
8. Contact Us
For refund and return inquiries, please reach out to us at: 📧 Email: hello@moonelfpublishing.com